Privacy Policy
LuminaCasa Energia Ltd. ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site and services related to residential solar panel installation, LED lighting solutions, energy efficiency consulting, and smart home lighting automation.
Information We Collect
We collect personal information that you voluntarily provide to us when you use our online platform or engage our services. This information may include your name, contact details, address, and other relevant data required to deliver and manage our services efficiently. We may also collect technical data automatically through your interaction with our site, such as IP address, browser type, and usage patterns, to improve user experience.
Use of Your Information
Your personal data is used solely for purposes necessary to provide and improve our services, process your requests, facilitate communication, manage appointments, and comply with legal obligations. We may use your information to send operational communications related to your service engagement, but not for unsolicited marketing without your explicit consent.
Legal Basis for Processing
Our processing of your personal data is based on your consent, performance of a contract, compliance with legal obligations, or our legitimate interests to provide and enhance our services in a secure and efficient manner.
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data with trusted service providers who assist in delivering our services, such as suppliers or consultants, under strict confidentiality agreements. Disclosure of your personal information may also occur when required by law or to protect the rights and safety of LuminaCasa Energia Ltd. or others.
International Transfers
Where your information is transferred outside Brazil or the European Economic Area, appropriate measures are taken to ensure that your data is protected in accordance with applicable data protection laws, including GDPR requirements.
Data Security
We implement technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure storage, encryption where appropriate, and periodic security assessments.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once data is no longer needed, it is securely deleted or anonymized.
Your Rights
Under applicable laws, including the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict, or object to the processing of your personal data. You also have the right to data portability and to withdraw consent at any time where processing is based on consent. To exercise these rights, you may contact us at our physical address. We will respond in accordance with legal timeframes.
Cookies and Tracking Technologies
Our site may use cookies and similar technologies to enhance functionality, analyze usage, and improve your experience. You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the usability of our platform.
Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware of the collection of personal data from a minor without parental consent, we will take steps to remove the information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in legal, technical, or business developments. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us by mail at:
LuminaCasa Energia Ltd.
745 Rua das Flores
Suite 12B
São Paulo, São Paulo
04567-030
Brazil
This Privacy Policy governs your use of our online platform and services. By using our site, you acknowledge that you have read and understand this policy and agree to its terms.